Straightforward purchase support.
This policy explains how refunds will work when paid SNKLNK+ checkout launches through Paddle.
1. Merchant of Record
Paid SNKLNK purchases will be processed by Paddle as Merchant of Record. Paddle handles payment collection, applicable transaction taxes, receipts, and buyer payment support. Refunds for Paddle transactions are issued through Paddle.
2. Refund requests
Buyers may request a refund through Paddle buyer support or contact billing@snklnk.com for assistance. Mandatory consumer cancellation, withdrawal, or refund rights remain available where required by applicable law.
3. SNKLNK refund approach
SNKLNK intends to provide a fair refund process, including assistance where a paid entitlement cannot be activated because of a technical issue that SNKLNK cannot reasonably resolve. The exact purchase offer and any applicable money-back period will be displayed before checkout. Paddle's applicable refund terms and mandatory consumer law also apply.
4. Effect of a refund
A full refund, reversal, chargeback, or cancelled transaction may revoke the SNKLNK+ license or entitlement associated with that purchase. Locally stored personal SNKLNK records are not deleted merely because a paid entitlement ends.
5. Abuse and fraud
SNKLNK may restrict entitlements in cases of fraud, repeated refund abuse, unauthorized resale, license manipulation, or attempts to retain paid access after a refunded or reversed purchase, subject to applicable law and Paddle's decisions as Merchant of Record.
6. Contact
For billing assistance, email billing@snklnk.com. For product or activation help, email support@snklnk.com.